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Refund policy

At GODOU, we are committed to offering you a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully below:

  1. General conditions of return:

    Return requests must be made within [number of days] days of receipt of your order.
    Products must be returned in their original condition, unused, undamaged and in their original packaging.
    Personalized or promotional items may not be eligible for return unless there is a manufacturing defect or quality issue.

    • Return process:

      Please contact us by email to request a return and provide us with your order details.
      Once your return request is approved, we will provide you with the return instructions, including the return address.
      Carefully pack the products to be returned and make sure to ship them with a tracking service.
      The shipping costs associated with the return are the responsibility of the customer, except in case of manufacturing defect or quality problem.

    • Refunds:

      Once we have received and inspected the returned items, we will process the refund within 30 business days.
      The refund will be made according to the original method of payment used at the time of purchase.
      Original shipping charges are generally non-refundable unless there is a manufacturing defect or quality issue.

    • Exchanges:

      We do not offer direct exchanges. If you wish to exchange a product, please follow the return process described above and place a new order for the desired product.

    • Defective or damaged items:  If you receive a defective or damaged product, please contact us as soon as possible. We will solve the problem by offering you a replacement or a full refund, including shipping costs.

    Please note that this return and refund policy is subject to change without notice. We encourage you to check this page regularly for updates.

    If you have any additional questions or need assistance, please do not hesitate to contact us. We are here to help you solve any problem and provide you with an enjoyable shopping experience.

    Thank you for choosing our online store. We appreciate your trust and continued support.